1. Parties and the Legal Position of Metropol Fleet Rentals
Metropol Fleet Rentals is an intermediary (booking) platform operated by Metropol Filo Kiralama Enerji ve Akaryakıt Hizmetleri İthalat İhracat Sanayi Ticaret Limited Şirketi (hereinafter "Metropol Fleet Rentals" or the "Platform"). Through a partner booking infrastructure, it lets you compare the prices and availability of independent car rental companies in Türkiye and abroad (hereinafter the "Supplier") on a single screen and make a reservation.
- Metropol Fleet Rentals is not the owner, operator or lessor of the listed vehicles.
- The car rental agreement is concluded directly between you (the renter/driver) and the Supplier you choose.
- Handover, return, maintenance, insurance, damage and accident procedures and the performance of the rental agreement are the Supplier's responsibility.
- The obligation of Metropol Fleet Rentals is limited to forwarding your reservation request correctly to the Supplier, processing the payment through a secure infrastructure and providing you with information and support throughout the process.
2. Reservation and Acceptance of the Supplier Agreement
At the reservation step, the rental agreement and rental conditions of the Supplier of your chosen car (as a PDF where available) and these Rental Terms are presented to you. By completing the reservation and ticking the relevant boxes, you
- confirm that you have read, understood and accepted the Supplier's rental agreement and rental conditions,
- confirm that the driver meets the Supplier's age, driving licence period, Findeks / credit score, credit card and document requirements,
- confirm that the information given in the reservation form (full name, date of birth, licence issue date, ID/passport, contact details) is accurate and complete,
- acknowledge that you must sign the rental agreement and handover report issued by the Supplier at pick-up.
Your consent is stored in the reservation record together with the date, time and IP address. The Turkish translation of a Supplier agreement is for information only; in case of any difference between the translation and the Supplier's original text, the original text prevails.
3. Handover Conditions Are at the Supplier's Discretion
Handover conditions vary by Supplier, vehicle class, rental location and rental date. At pick-up, the Supplier carries out the following checks under its own rules and decides alone whether to hand over the car:
- Driver age: minimum (and in some cases maximum) age depending on the vehicle class,
- Driving licence period: the minimum time elapsed since the driving licence was issued,
- Findeks / credit score and risk assessment: the Supplier's credit score, payment history or its own blacklist check,
- Credit card: a physical credit card in the driver's name with sufficient limit for the deposit,
- Documents: the original valid ID/passport and the original valid driving licence,
- Pick-up time and conduct: being at the office at the reserved time, not being under the influence of alcohol/drugs and being fit to drive the car safely.
Information shown on our website and in the reservation voucher, such as minimum driver age, minimum licence period, deposit and mileage limit, is based on data received from the Supplier and is for information purposes. Where the Supplier has not provided an item, it is shown as "Set by supplier". The Supplier may apply its current rules at pick-up; the Supplier's rental agreement and its rules at the time of pick-up are binding.
4. Driving Licence Period and Driver Age
- The licence period is calculated from the date the driving licence was first issued. For renewed or upgraded licences the Supplier may use the original issue date.
- Depending on the vehicle class, Suppliers usually require a licence held for at least 1 to 3 years, and longer for upper-class / premium / luxury cars. Requirements may differ by class even with the same Supplier.
- The minimum age is usually 21–27. For young drivers the Supplier may charge an extra fee (young driver surcharge) or refuse the rental.
- Temporary licences, copies, photos or expired licences are not accepted by most Suppliers. Acceptance of a digital (e-Devlet) licence depends on the Supplier.
- For foreign licences the Supplier may require an international driving permit or a notarised translation.
- It is your responsibility to check before booking that your licence period meets the requirement of the chosen car. If in doubt, call our customer service before booking and we will ask the Supplier for you.
5. Findeks / Credit Score Check
- Some Suppliers require a Findeks credit score report or their own risk assessment before handover. This is indicated on the car card and at the reservation step.
- The Findeks enquiry and assessment are carried out by the Supplier; the minimum score and assessment criteria belong to the Supplier. Metropol Fleet Rentals does not see or assess your credit score and cannot change the Supplier's decision.
- The car may not be handed over if the credit score is found insufficient, the report is not provided, or as a result of the Supplier's risk assessment.
6. If the Car Is Not Handed Over — Limits of Liability
If the Supplier does not hand over the car, postpones the handover or requests an extra fee / extra guarantee for one or more of the following reasons, this is not caused by any fault of Metropol Fleet Rentals, and Metropol Fleet Rentals cannot be held liable for it:
- the driver not meeting the age or driving licence period requirement,
- the Findeks / credit score being found insufficient or the Supplier's risk check not being passed,
- failure to present a valid credit card in the driver's name, or insufficient limit for the deposit,
- ID, passport, driving licence or other documents being missing, invalid or inconsistent with the information in the form,
- incorrect or incomplete information given in the reservation, or the driver being a different person from the one named in the reservation,
- not being at the pick-up location at the reserved time (no-show) or arriving late,
- failure to meet any other condition in the Supplier's rental agreement.
In these cases, refunds, deductions and no-show charges are determined by the Supplier's cancellation / refund policy and our Cancellation and Refund Terms; reservations not handed over because requirements were not met are usually treated by Suppliers as a no-show, and all or part of the price may not be refunded.
To the extent permitted by applicable law, Metropol Fleet Rentals is not liable for indirect losses such as flights, hotels, transfers, alternative vehicles, or loss of business or profit, nor for the acts, omissions or decisions of the Supplier. For Supplier-related problems (e.g. the car not being available), your request is forwarded to the Supplier; resolution and refund are the Supplier's responsibility.
7. How Metropol Fleet Rentals Helps You
If you face a problem at pick-up, our 24/7 customer service is there for you. Where possible, we:
- contact the Supplier and help clarify the situation,
- look for alternative cars / suppliers that match your conditions,
- forward your cancellation and refund requests to the Supplier and help you follow them up.
This support is provided in good faith and does not make Metropol Fleet Rentals responsible for assuming the Supplier's obligations or guaranteeing any result.
8. Renter's Declarations and Undertakings
- If the person making the booking acts on behalf of the driver, they confirm that the driver meets all requirements and that they have informed the driver of these terms.
- The person making the booking is responsible for all consequences of incorrect or incomplete information given in the form.
- The renter agrees to use the car in accordance with the Supplier agreement, traffic law and its intended purpose, and to return it on time and in the condition received.
9. Documents Required at Pick-up
- Valid ID card or passport (original)
- Valid driving licence (original; an international driving permit for foreign nationals where required)
- A physical credit card in the driver's name (for the deposit pre-authorisation)
- Reservation number / reservation voucher (digital or printed)
10. Credit Card and Deposit
At pick-up the Supplier blocks a deposit amount on your credit card. This is not a charge. When the car is returned undamaged, complete and on time, the block is released; it may take a few business days for the amount to reappear on your card limit, depending on your bank. Debit cards, virtual cards, prepaid cards or cards belonging to someone else are not accepted by most Suppliers. The deposit varies by car and is shown on the car card; the exact amount is set by the Supplier's rule at pick-up.
11. Mileage Limit and Fuel
A daily or total mileage limit may apply to each car and is shown on the car card as "Mileage limit"; if exceeded, the Supplier's per-kilometre fee is charged. Cars are usually rented on a full-to-full basis; missing fuel is charged by the Supplier.
12. Extras, One-way Rental and Travel Abroad
- Some extras such as additional driver, child seat, winter tyres and extra insurance packages are paid at the office; these show a "Payable at the office" label and are not added to your online payment. Additional drivers are subject to the same age and licence requirements.
- For returns at a different location (one-way), the Supplier may apply a one-way fee.
- Taking the car abroad is subject to the Supplier's written permission and extra documents/fees.
13. Damage, Accidents, Insurance, Traffic Fines and Tolls
Insurance cover, excess (damage liability) amounts and damage/accident procedures are subject to the Supplier's rental agreement. Traffic fines, bridge and motorway tolls incurred during the rental and damage costs under the agreement are borne by the renter and may be charged to your credit card by the Supplier even after the rental.
14. Cancellation, Changes and No-show
See the Cancellation and Refund Terms page for cancellation and change conditions. Not arriving at the pick-up location at the reserved time, or the car not being handed over because the handover requirements were not met, may be treated by the Supplier as a no-show.
15. Personal Data
To create the reservation, your full name, date of birth, ID/passport, licence and contact details are shared with the Supplier and the booking infrastructure partner. For details, see our Privacy Policy.
16. Disputes and Reserved Rights
These terms are governed by Turkish law. Disputes arising from the performance of the rental agreement are primarily resolved between the renter and the Supplier; Metropol Fleet Rentals helps with communication during this process. Your consumer rights under Turkish Consumer Protection Law No. 6502 and related legislation, and your right to apply to Consumer Arbitration Committees and Consumer Courts, are reserved. Translations of this text into other languages are for information only; in case of any difference, the Turkish text prevails.
17. Contact
Metropol Fleet Rentals Customer Service: +90 850 303 75 04 ·
WhatsApp: +90 542 241 70 73 · Email:
arackiralama@metropolenerjifilo.com
Address: Osmangazi Mah. Hilal Cad. Denge Towers A Kule No:90 Sancaktepe / İstanbul, Türkiye
Last updated: 5 October 2026 · Version: 2026-10-05