Free Cancellation
Bookings carrying the Free Cancellation label can be cancelled without any deduction up to 48 hours before the pick-up time. The full amount charged is refunded to your card.
You can check whether the label applies on the car card, in the booking summary and in your booking confirmation email. If there is no label, the supplier's own cancellation terms apply; these terms are shown to you during booking.
Cancellation Periods and Deductions
| Time of Cancellation | What Applies |
|---|---|
| More than 48 hours before the pick-up time | Full refund with no deduction |
| Less than 48 hours before the pick-up time | A deduction may apply according to the supplier's terms |
| After the car has been picked up | No refund for unused days |
| Failure to arrive at the pick-up location (no-show) | No refund |
How to Cancel
- Go to the Find My Booking page using your booking number and email address.
- Or call our customer service to submit your request.
- Your cancellation request is processed on the same day and a confirmation is sent to you by email.
Refund Timeframe
Once the cancellation is approved, we initiate the refund on the same business day. The time it takes for the amount to appear on your card depends on your bank and usually ranges from 3 to 14 business days. This period results from the interbank settlement process and cannot be shortened by us.
The refund is made to the same card that was used for payment. Refunds cannot be made to a different card or bank account.
Changing a Booking
To change the date, time or location of your booking, please contact our customer service. Changes depend on the supplier's availability for that date and may result in a price difference. If there is a price difference, no change is made without your approval.
Items Payable at the Desk
Some items, such as extra insurance, additional drivers, child seats and one-way (drop-off) fees, are charged by the supplier at the rental desk when the car is handed over. These items are shown separately with a "Pay at desk" label during the booking and payment steps and are not included in your online payment.
Cancellations by the Supplier
If the car cannot be provided for a reason attributable to the supplier, you will be offered an equivalent car. If no suitable car can be found, the full amount you paid is refunded without any deduction.